Privacy Policy

Last updated: March 1, 2025

Welcome to Kuwait Agro (“Kuwait Agro”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains:

• What information we collect
• How we use and share it
• How we keep it safe
• Your choices and rights

By using kuwaitagro.com (the “Website”) or contacting us through our online forms, emails, or other digital channels, you agree to the terms of this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Visitors to our Website
• Business customers, distributors, retailers, and partners who contact us
• Suppliers and service providers who interact with us online
• Prospective employees who apply for roles or submit their information through our Website or recruitment channels

It does not cover our employees, job applicants, or purely offline interactions, which may be covered by separate policies.

2. Information We Collect

We only collect information that we need for clear, legitimate purposes. We may collect:

2.1 Information You Provide Directly

When you contact us or fill out forms (for example: Contact Us, Business Inquiry, Become a Partner), we may collect:

• Name
• Company name
• Job title / role
• Email address
• Phone number
• Country / city
• Any information you include in your message or attachments (e.g., questions, feedback, business details)

If we enter into a business relationship with you or your company, we may also collect:

• Billing and invoicing details
• Contract details
• Communication history related to the relationship

2.2 Information Collected Automatically

When you visit our Website, some data is collected automatically to help us improve the site and keep it secure, such as:

• IP address
• Device and browser type (e.g., Chrome, Safari; desktop or mobile)
• Operating system (e.g., Windows, iOS, Android)
• Pages visited, time spent, and links clicked
• Date and time of visits
• Referring page (e.g., a search engine or another website)

We may use cookies and similar technologies to collect this information (see Section 9 below).

2.3 Information from Third Parties

We may receive limited information from:

• Service providers (e.g., website analytics tools)
• Business partners (e.g., when a distributor shares your contact to connect us)

We use this information to maintain and grow our commercial relationships.

2.4 Children’s Data

Our Website and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

3. How We Use Your Information

We use your personal information only for clear and legitimate business purposes, including:

1. Responding to you

• Answering questions submitted via forms or email
• Providing product or service information
• Handling business and partnership inquiries

2. Managing business relationships

• Communicating with existing customers, distributors, and partners
• Handling orders, quotations, contracts, and invoices
• Coordinating deliveries, logistics, or meetings

3. Improving our Website & services

• Understanding how visitors use our Website
• Improving content, navigation, and user experience
• Troubleshooting and technical support

4. Safety, security & compliance

• Protecting our systems from misuse, fraud, or attacks
• Enforcing our terms and policies
• Complying with legal and regulatory requirements

5. Marketing & communication (limited and respectful)

• Sending you information about our products, services, events, or updates, when appropriate
• You can always ask us to stop such communications (see Section 7).

We do not sell your personal information.

4. Legal Basis for Processing (Where Applicable)

Depending on your location, we may process your information based on one or more of the following:

• Your consent – for example, when you submit a form or request information
• Legitimate interests – such as running and improving our business, managing relationships, and ensuring Website security
• Performance of a contract – where we are entering into or performing a contract with you or your company
• Legal obligations – where we must retain or share information to comply with laws or regulations

5. How We Share Your Information

We only share your information when necessary and with appropriate safeguards. We may share your information with:

1. Internal teams

• Kuwait Agro employees and departments (e.g., sales, customer service, finance, IT) who need the information to do their work.

2. Service providers

• Companies that host our Website
• IT and security providers
• Email and communication service providers
• Analytics providers

These companies are required to protect your information and use it only to provide services to us.

3. Business partners

• Distributors, logistics partners, or service partners when needed for:
• Handling your inquiry
• Fulfilling a business request
• Coordinating deliveries or cooperation

4. Legal & compliance

• Government, regulators, or law enforcement when required by law or to protect our rights, safety, or property.

5. Corporate changes

• If Kuwait Agro is involved in a merger, acquisition, or restructuring, your information may be shared as part of that process, with appropriate safeguards.

We may also share aggregated or anonymized information (which cannot identify you) for statistics, reporting, or business analysis.

6. International Transfers

Some of our service providers or partners may be located in other countries. If your information is transferred outside your country or region, we will take reasonable steps to ensure it is protected in line with applicable data protection principles (for example, using contractual safeguards or secure systems).

7. Your Rights and Choices

Your rights may vary depending on your country’s laws, but in general, you may:

• Access: Request a copy of the personal information we hold about you.
• Correct: Ask us to correct inaccurate or incomplete information.
• Delete: Ask us to delete your personal information where there is no valid reason for us to keep it (subject to legal and contractual obligations).
• Object or restrict: Object to certain types of processing or ask us to limit our use of your information.
• Withdraw consent: Where we rely on your consent (e.g., for certain communications), you can withdraw it at any time.

You can also:

• Protecting our systems from misuse, fraud, or attacksOpt out of marketing emails at any time by following the “unsubscribe” link in the email or by contacting us.
• Control cookies through your browser settings (see Section 9).

To exercise any of your rights, please contact us using the details in Section 11 (Contact Us). We may ask for information to verify your identity before acting on your request.

8. How Long We Keep Your Information (Data Retention)

We keep your personal information only for as long as it is needed for:

• The purposes described in this Privacy Policy
• The duration of our business relationship with you or your organization
• Legal, regulatory, tax, or accounting requirements
• Security, backup, and business continuity purposes (for a reasonable period)

After this, we will delete or anonymize your information where reasonably possible.

9. Cookies and Similar Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember certain information. We use cookies and similar technologies to:

• Make the Website work properly (essential cookies)
• Remember some of your preferences (where applicable)
• Understand how people use our Website (analytics cookies)
• Improve performance and design of our pages

9.2 Types of Cookies We May Use

• Essential cookies

Required for basic site functions (e.g., security, page navigation). The Website cannot function properly without these.

• Analytics cookies

Help us understand how visitors use our Website (e.g., which pages are visited most). We use this information in aggregate to improve our content and usability.

We do not use cookies to track you across unrelated websites for advertising purposes.

9.3 Managing Cookies

Most browsers allow you to:

• See which cookies are stored Delete cookies
• Block or limit cookies from some or all sites

Please note: if you disable certain cookies, some parts of the Website may not work correctly.

10. Security

We take reasonable technical and organizational measures to protect your information, such as:

• Secure servers and hosting
• Access controls and restricted internal access
• Regular monitoring and maintenance of systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Websites

Our Website may contain links to websites or services that are not operated by Kuwait Agro. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will:

• Update the “Last updated” date at the top of this page
• In some cases, provide additional notice (e.g., a notice on our Website)

Your continued use of the Website after the updated Policy is posted means you accept the changes.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us:

Kuwait Agro

Email: info@kuwaitagro.com

Website: https://www.kuwaitagro.com